Trial to Paid Conversion
Your 30-day trial is ending - now what? This guide explains what happens on day 30 and how to subscribe if you choose to.
What Happens on Day 30
Automatic Process (No Action Required)
If you DO NOTHING:
Day 30 arrives
↓
Trial expires automatically
↓
Account switches to Free Plan
↓
Bank accounts disconnect
↓
Data remains safe
↓
You can still use Balance for manual budgeting
No charges. No cancellation needed. No hassle.
What Changes
Free Plan Limitations:
- ❌ Bank accounts disconnect
- ❌ Cannot connect new accounts
- ❌ No automatic transaction syncing
What Stays:
- ✅ All your data
- ✅ All your categories
- ✅ All your budgets
- ✅ Manual transaction entry
- ✅ Partner profiles
- ✅ Mobile & web access
If You Want to Subscribe
Before Trial Ends
Subscribe anytime during trial:
- Go to Pricing page or tap “Subscribe” button
- Choose plan:
- Premium Monthly: $5.99/month
- Premium Annual: $4.99/month ($59.99/year)
- Enter payment information
- Complete checkout
- Done!
Bank accounts remain connected - no interruption.
After Trial Ends
Subscribe after switching to free:
- Go to Pricing page or tap “Subscribe” button
- Choose plan
- Enter payment information
- Complete checkout
- Reconnect bank accounts
- Transactions begin syncing again
All your data is preserved - pick up where you left off.
Choosing Your Plan
Premium Monthly: $5.99/month
Best if:
- Still evaluating long-term
- Want flexibility
- Prefer monthly payments
- Might cancel soon
Billing: $5.99 charged every month
Premium Annual: $4.99/month
Best if:
- Committed to using Balance
- Want best value
- Save $11.89/year (17% discount)
- Prefer annual payments
Billing: $59.99 charged once per year
Payment Information
What We Need
To subscribe, provide:
- Credit or debit card number
- Expiration date
- CVV/security code
- Billing ZIP code
We accept:
- Visa
- Mastercard
- American Express
- Discover
Payment processed by Stripe - industry-standard security.
When You’re Charged
Premium Monthly:
- First charge: Immediately upon subscribing
- Recurring: Same day each month
- Example: Subscribe Jan 15 → charged 15th of each month
Premium Annual:
- First charge: Immediately upon subscribing
- Recurring: Once per year on anniversary
- Example: Subscribe Jan 15 → next charge Jan 15 next year
Receipt and Invoice
After payment:
- Immediate email confirmation
- Receipt sent to your email
- Invoice available in Stripe portal
- Access via Profile icon > Plan & Subscription
Common Scenarios
Scenario 1: Subscribe During Trial
Day 15 of trial:
- Decide you love Balance
- Subscribe to Premium Annual
- $59.99 charged immediately
- Trial ends early (no longer needed)
- Premium starts immediately
- Bank accounts remain connected
Scenario 2: Wait Until Trial Ends
Day 30:
- Trial expires
- Switch to Free plan
- Banks disconnect
- Evaluate for a few days
Day 35:
- Decide to subscribe
- Choose Premium Monthly
- $5.99 charged
- Reconnect banks
- Back to full Premium
Scenario 3: Stay on Free Plan
Day 30:
- Trial expires
- Switch to Free plan
- Continue using Balance free
- Manual transaction entry
- No charges ever
- Can subscribe later if desired
Evaluation Questions
Before subscribing, ask:
Did It Save Time?
Compare:
- Time spent on finances before Balance
- Time spent with Balance
- Worth $5.99/month to save that time?
Did Budget Adherence Improve?
Evaluate:
- Stayed within budget more?
- Fewer overspending surprises?
- Better awareness of spending?
Did Partner Communication Improve?
For couples:
- Fewer money arguments?
- More aligned on spending?
- Better coordination?
- Worth it for relationship harmony?
Was It Easy to Use?
Honest assessment:
- Did you actually use it daily?
- Was it too complicated?
- Did partner use it?
- Would you keep using it?
Subscription Activation
Immediate Activation
After subscribing:
Payment processed (instant)
↓
Subscription activated
↓
Bank accounts reconnect (if were connected)
↓
Syncing resumes
↓
Premium features enabled
↓
Ready to use!
Takes less than 1 minute.
Confirmation
You’ll receive:
- On-screen confirmation
- Email receipt
- Welcome to Premium email
- Invoice from Stripe
Check your email to confirm.
Troubleshooting
“Payment was declined”
Try:
- Verify card details correct
- Check available balance
- Contact your bank
- Try different card
- Wait a few minutes and retry
“Subscription not activating”
Steps:
- Check email for confirmation
- Wait 1-2 minutes
- Close and reopen app
- Check if you can connect bank accounts (indicates active subscription)
- If still not active, contact support
“Trial ended but I want it back”
No problem:
- Subscribe to Premium
- Reconnect bank accounts
- All your data is still there
- Resume where you left off
“I subscribed but banks won’t connect”
This is separate:
- Subscription: Access to features
- Bank connection: Separate process
- Go to Accounts tab
- Tap “Connect Now”
- Follow connection process
After You Subscribe
Next Steps
Now that you’re Premium:
Reconnect banks (if they disconnected)
- Accounts tab > Connect Now
- Relink any disconnected accounts
Resume daily use
- Check transactions daily
- Categorize regularly
- Monitor budget
Explore all features
- Try split transactions
- Use bulk categorizing
- Set up carry-over categories
Set up payments
- Add to password manager
- Note billing date
- Update billing info if needed
Managing Your Subscription
Access anytime:
- Profile icon > Plan & Subscription (opens Stripe portal)
- View plan details
- Check next billing date
- Update payment method
- Cancel if needed
Learn more about managing subscription →
No Commitment
Remember:
- Cancel anytime (Monthly plan)
- No penalties for canceling
- Revert to free plan
- Keep all your data
- Resubscribe anytime
Try it with confidence!
Next Steps
- Managing Your Subscription - Access settings and make changes
- Upgrading Your Plan - Switch Monthly to Annual
- Canceling Your Subscription - If you need to cancel
- Account Limits - Understand what’s included
Questions? Contact our support team - we’re here to help!